Today telecom service providers face challenges in adapting their billing and customer care solutions to the fast changing technologies, changing market trends and regulatory environments. A flurry of mergers and acquisitions in the recent past has created the need for consolidating billing systems to achieve better control, and minimize operational costs of service providers.
Coscend provides billing solutions for bundled pricing and discounting plans. Coscend can help service providers by:
- Maximizing the value of service providers’ core billing processes through strategic planning, process design, and implementation services including integration with or migration from legacy billing architectures.
- Enhancing usage event mediation to support micro-transaction billable events and triple-play products.
- Enabling bundled products or new product lines through enhanced rating and pricing.
- Providing a single integrated view of billing information to their customers. Enabling billing for content providers and other partner relationships.
- Accelerating time to market: Build a repository of reusable components, process shrinkers and templates which drastically reduce the time required to build a ground up billing solution.
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Coscend creates enhancements to tools that enable:
- Robust charging with real-time balance management of multiple prepaid and postpaid account buckets, all with carrier-grade reliability.
- Flexible rating rules such as time of day or day of week rating, and step-down rating.
- Loyalty programs including real-time bonus, cross-product promotions and discounts.
- Enhanced features: call screening, parental controls, asynchronous alerting, spending limits, and group accounts.
- Mobile data rating: real-time rating, complex offers, and instantaneous offers.
- Intelligent, real-time mediation providing collection, correlation and processing of online and off-line transactions using standard and proprietary protocols.
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Coscend can help service providers in the following areas:
- Billing application maintenance and support
- Feature development
- Customization
- Configuration maintenance
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- Billing operation
- Execution of billing job maps
- End of day reports
- Bill reconciliation
- Bill sampling and verification
- Customer bill query resolution
- Pro-forma bill run
- Data fixes
- Migrate billing data from legacy billing systems to new COTS package based systems
- Ad hoc management queries
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- Testing
- Operation readiness test
- Tariff plan analysis and testing
- Business flow testing
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