Build software applications that speed and expedite order to cash by guiding service orders from start to finish, through the entire workflow process, managing decomposition, routing, status tracking, business rule validation, message mapping, and hand-off to provisioning/activation, and billing.
Coscend can:
- Integrate a carrier’s order entry system with all back-end systems to speed new services to customers.
- Create a metadata-driven, customizable catalog structure that establishes centralized definitions for products and services.
- Customize order decomposition, jeopardy management, roll back, order tracking, manual interactions and flexible order workflow.
- Design and development of interface for integration with product catalogue, provisioning, inventory, workforce and other OSS.
- Design and development of web interfaces.
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Results
These features:
- Provide complete order status visibility across disparate ordering systems and distributed workflows throughout the order lifecycle.
- Handle all reporting, escalation, and jeopardy notification for both automated and manual tasks.
- Intelligently adjust order processes to support supplemental or cancel orders.
- Use a meta-data approach that helps facilitate product launches, shorten time to market and lower TCO.
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