It is estimated that communication service providers (CSPs) across the globe are losing as high as 15% of gross revenues as unbilled revenues or leakage. In this context, revenue assurance (RA) has emerged as a key focus area for all service providers.
Some of the key concerns for service providers include:
- Database integrity issues are rampant due to misaligned OSS or BSS systems.
- Data reconciliation activities are typically manual and labor intensive. This takes away the resources from the core operations of the business.
- Revenue is lost or delayed as a result of operational delays either because of manual intervention or system shortfalls.
- Complex data services can’t be mediated accurately.
- Network inventory cannot be reconciled to the actual switches.
- Usage information is dropped when networks are upgraded.
- Ineffective suspense management mechanisms to rectify usage sent to the error bucket.
- Verifying customers' bills can be very challenging, especially for the charges that are based on usage.
- Interconnect bill verification is a complex jurisdictional nightmare.
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Coscend can develop and maintain applications that:
- Development and implementation of adaptors between the various systems.
- Analysis of data integrity issues.
- Base data cleanup.
- Development and implementation of reconciliation reports.
- Development and implementation of tools like suspense or exception management that would enable the RA activities.
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One of the key challenges that most service providers face is to sustain the RA activities without taking away focus from the core functions of the organization. Even in organizations that have RA tools and products implemented, there is still some manual intervention required to manage the RA activities. Coscend’s managed services allows its consultants to remotely manage the RA reconciliation activities. These activities could be in areas such as:
- Identifying data integrity issues across the OSS/BSS systems and tracking them to closure.
- Bill audits.
- Interconnect invoice reconciliation.
- Manual product catalogue reconciliation.
- Manual contract reconciliation.
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