Coscend Communications Solutions

"Coscend is at the vanguard of a new evolution in telco OSS/BSS systems integration."

Caroline Chappell, Analyst

Mediation Performance Analyzer

Monitor (24x7) performance metrics and SLAs using a dashboard tool.

Challenges

Lack of visibility of the performance issues in mediation system.

Lack of a uniform and easy to use performance analysis tool for understanding mediation platform bottlenecks in a diverse and complex service providers’ network.

Mediation platform outages / upgrades can lead to delays and revenue losses.

Lack of OA&M tools in mediation system to manage the bottlenecks.

Results

Unable to process usage due to mediation platform performance.

Network elements vendor unable to send usage to the Mediation platform for downstream application needs.

High maintenance, enhancement cost.

Management of changes is manual and time consuming.

Potential lost revenues.

Higher TCO.

Tool (Solution): Coscend's Mediation Performance Analyzer
An automated tool that monitors and provides performance analysis KPIs of mediation platform 24x7.

Monitors mediation platform to ensure SLA with downstream applications.

Enables planning of mediation platform load and expansion (CPU, disk space).

Key Features

Collects all key KPIs for mediation platform performance.

Processes and analyze the usage data against the KPIs for mediation platform.

Generates threshold based alarms for operations staff to quickly resolve the bottleneck.

Reports on performance of the mediation platform for future planning and expansion.

Provides a thin client GUI for ease of use and configuration.

Benefits

7x24 visibility of mediation platform.

Proactive monitoring of mediation platform resources to avoid revenue leakage or loss.

Increased operational efficiency through automation.

Standards-based low cost tool.

Impact

Increased confidence for usage processing in mediation platform.

Higher quality.

Lower TCO.