"Coscend is at the vanguard of a new evolution in telco OSS/BSS systems integration."   Caroline Chappell, Analyst

Data Unifier Unifies various data records stored in many databases and brings them into a single database changes. Challenges Merge records from various databases each time a query is made. Applications access various data structures from various databases. Increasing amounts of stored data have to be merged. Customer information is often gathered from multiple sources. Results CPU cycles are needed each time such an activity is carried out. When data is not available at right time, results in end-user un-easiness. Increased interaction by reporting management which is time consuming and increases interference among various teams. Customer databases may contain duplicates and incorrect contact information which can incur both marketing and shipping expenses. Tool (Solution):  Coscend's Data Unifier An automated tool that ensures the quality and usability of textual information processed. Key Features Unifies and presents all the data needed for a customer in one single request. Identifies misspellings, differences in word order, and synonyms or abbreviations, which are defined in domain specific thesaurus. Provides the means to eliminate erroneous or unclear information already in the production phase, and thus makes it easier to find, analyze and further exploit information. Benefits Service representatives be able to handle requests effectively. Quicker delivery of requested service to the customer. Increased efficiency. Impact Greater customer satisfaction. Low cost to the operator. Accelerate time to market.

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