Coscend Communications Solutions
"Coscend is at the vanguard of a new evolution in telco OSS/BSS systems integration."
  
Caroline Chappell, Analyst
Data Presenter
Presents integrated data using a graphical user interface.

Challenges
 When unified and migrated data bases are available, facilities must be available to present the data and / or to update.

 		Results
  • Data entry mistakes not getting corrected.

  • To order multiple services from the same service provider, multiple requests are to be made.
  • Multiple call centers are to be set-up for each service.
  • Each time a screen changes, customers have to present their details again several times.
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Tool (Solution):  Coscend's Data Presenter
 An automated tool that that provides a single GUI screen and that helps all users (including call center representatives) handle multiple service requests.

 		Key Features
  • Presents all the data needed for a customer in one single request.
  • Presents default data (in read mode) to the call center representative.
  • When customers ID is thoroughly established and the call center representative’s ID is validated, data update capability.
  • When data is modified, a ‘must be written’ comment to be imposed which can be reviewed by the call center supervisor.
  • Since, unified data is available, same operator can be trained to help subscribing multiple services.
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Benefits
  • Better manageability of customers’ requests.
  • Less operating costs.
  • Operators to be able to transfer savings to customers.
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Impact
  • Greater customer satisfaction.
  • Lower TCO.
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