Challenges
- Data integrity and quality
- Inaccurate and incomplete data capture.
- Security threats.
- Timely access to data to counter criminal activities.
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- Revenue assurance
- Keep track of network activity.
- Quickly identify, in real time, errors to prevent losses.
- Identify, examine, report irregularities in real time.
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- Convergent mediation
- Unable to detect and monitor
- Incomplete, not monitored, duplicate usage events sent to downstream applications (e.g., billing)
- Unable to keep up with usage events from networks and distribution points
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- Policy management
- Tiered service levels
- Real-time policy control
- Consolidated policy nodes
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- Convergent Charging
- Flexible and responsive charging
- Range of user and network policy enforcement
- Convergent mediation
- Unable to distribute same usage to multiple billing systems
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Results
- Operational impacts.
- Cost overruns.
- Data reconciliation nightmares.
- Delays in new product roll-outs.
- Revenue losses.
- Migration delays.
- Lack of confidence in integrating with new OSS / BSS applications.
- Static, inflexible policy controls.
- Lack of personalized policy tiers.
- De-linked policy controls (subscriber access, networks and services) lead to service requests de-linked to policy controls thereby leading to deterioration of quality of levels.
- Changing subscriber and network status not tracked.
- Data reconciliation nightmares.
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